Tours with no borders, Exclusively for you

PRIVATE TOURS BODRUM

TERMS AND CONDITIONS

Private Tours Bodrum/ Helliantus Anatolia Tours

When you finalise your booking with Private Tours Bodrum, you are confirming that you agree with our booking conditions. It is important to read these terms and conditions carefully before finalising your booking.

COMPANY INFORMATION

Helliantus Anatolia Tours
Private Tours Bodrum is a trading name of Helliantus Anadolu Tours.
Registered travel agency no: 5058
Head Office: Grup Yapı. Sit. 8/1, PO BOX 112, 09400 Kuşadası / AYDIN BODRUM
Email: info@privatetoursbodrum.com
Website: www.privatetoursbodrum.com
Registered name: Anadolu Tur Sey. Ac. Tur. Dan. Tic. Ltd
VAT number: 112 8392 29
Bank: QNB Finansbank
For international payments:
Name: Cemal Erkan Sehirli
Turkish Lira IBAN code: TR76 0011 1000 0029 7041 29
USD IBAN code: TR73 0011 1000 0000 2727 86
BIC code: FNNBTRIS

Publication

Private Tours Bodrum reserves the right to change the (online) prices and package arrangements if deemed necessary without prior consent from our customers.
Possible errors in a itinerary, advertisement or any other publication will be corrected on Private Tours Bodrum’ website. This is to ensure that you can always find the latest, and correct, information online on www.privatetoursbodrum.com.
Private Tours Bodrum reserves the right to unilaterally change the package holiday, insofar as it concerns an insignificant change. If Private Tours Bodrum intends to make such an insignificant change, we will notify you accordingly.

Copyright

Nothing from Private Bodrum Bodrum’ website or brochure may be taken over, multiplied and/or made public with the use of print, photocopy, micro film or in any other way without previous written consent from Private Tours Bodrum.

Prices

All our prices are made after contacting the client because we only do custom Tours. For hotels the guests will make their own bookings. Private Tours Bodrum works with fluctuating prices based on the dynamics of supply and demand. This also means it can occur that your booked holiday will be cheaper or more expensive at a later stage. In addition, we often work with lowest prices as possible. This means that the prices can fluctuate during the season. Tourist taxes, tips, lockers and so forth need to be paid for on location. The actual prices of these extra local costs are only indicative and can deviate, in practice. The estimated prices have been determined by the current exchange rate, in combination with current prices + taxes. In the case that changes occur in any of the mentioned components, Private Tours Bodrum reserves the right to calculate these costs into the holiday Private Tours Bodrum reserves the right to change prices within legal limits as a result of a change in the price of fuel, level of taxes/fees and/or exchange rates. The change is calculated on the basis of the difference between the current price and the price on the date of adoption.

Deposit

If asked you have to make a deposit payment. Payment

Booking and paying for your holiday

You can pay at arrival as well. It depends on the tour and price. An email will be sent to you for confirmation. The moment you provide all your details and have agreed to the terms and conditions, Private Tours Bodrum regards this as a confirmed booking.

Exclusive liability

The person who books the holiday is exclusively liable for the entire booking, even for all other persons that he/she adds to the booking. You must be at least 18 years of age to book a holiday with Private Tours Bodrum Holiday. If you are under the age of 18, an adult must accompany you. If there are any minors travelling, permission from parents/guardian must be provided. The party leader (main booker) is also responsible for passing on any information about the booking. This includes: accommodation details, schedule changes and participant changes. The party leader is also responsible for notifying Private Tours Bodrum of any personal circumstances (such as reduced mobility or dietary requirements) for all participants.

Contact details

We will use the email address you have given us at the time of booking. We assume that this address is correct and that you check it regularly and, importantly, that you accept the risks associated with this meansof communication. We cannot be held responsible if we have sent emails to you and you fail to receive them (due to a full inbox, spam filter or misspelling of email address). It is also essential that you provide a mobile number so we can contact you while you on are on holiday.

Cancellations

1. General cancellation:

Cancellations need to be made in writing, within 3 days after the event that caused the holiday to be cancelled (in part or full). Please take into account that there are always costs involved with cancellations. You are only entitled to a partial reimbursement of the holiday price if you have taken out an insurance policy and if the reason of cancellation is valid. Private Tours Bodrum can only deal with a cancellation if it has been made in writing by the party leader. A fellow participant is not exclusively liable and therefore he or she cannot make a cancellation. In case a holiday is cancelled, the customer needs to pay the following cancellation costs besides possible reservation costs. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your notification - the more notice you give, the lower the cancellation fee.
These charges are based on the date you notify us of your cancellation. It relates to the number of days before departure. These charges are a percentage of the total cost of your booking, excluding the price of your insurance policy (if you have booked it with Private Tours Bodrum/ERV). You may be able to claim for the cancellation charge from your travel insurance, please check your policy. Please note that you will pay
• 5-10 days 50%*
• 0-5 days 100*

HEALTH AND MEDICAL

You must inquire yourself with the relevant authorities whether there are health recommendations for your destination. You can think of vaccinations and other preventive measures to prevent diseases. This also applies to any cross-border excursions. For up-to-date information on vaccinations and other health and travel data, you can, for example, check the Foreign Travel Advice site: www.gov.uk/foreign-travel-advice Any damage or costs that arise if you do not get sufficient information or if you do not take preventive measures are for your own account. Transfers

Prices

All transfers booked through Private Tours Bodrum are private transfers.
— Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
— Travellers may transfer the package to another person, on reasonable notice.
— The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
— Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
— Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
— Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
— If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
— Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
— The organiser has to provide assistance if the traveller is in difficulty.


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